1. INTRODUCTION
1.1. TUISTAY COMPANY LIMITED and affiliates of TUISTAY COMPANY LIMITED (collectively or individually referred to as “TUISTAY” or “We”) highly respect the privacy of you - the user on the website https://www.movemee. vn/ (“Website”). In Vietnam, the legal entity that controls your personal data is TUISTAY COMPANY LIMITED (English name: TUISTAY COMPANY LIMITED) - the owner of the Website.
1.2. In the course of providing, the user with goods, services or access to the Website, We will collect, use, disclose, store and/or process data, including your personal data.
1.3. This Personal Information Protection Policy (“Policy”) is designed to help you know how we collect, use, disclose, store and/or process the data we collect and received during your access and transactions on the Website. We will only collect, use, disclose, store and/or process your personal data in accordance with this Policy.
1.4. You should read this Policy in conjunction with any other applicable notices We may provide in specific circumstances where We collect, use, disclose and/or process personal data. about You, ensuring you are fully aware of how and why We use Your personal data.
1.5. We may update this Policy from time to time. Any changes We make to this Policy in the future will be announced on the Website and significant changes will be notified to You. Your continued use and transactions on the Website, or your express agreement to do so, will constitute Your acknowledgment and acceptance of the changes We make to this Policy. You agree that it is Your responsibility to check regularly for any updates or changes to this Policy.
1.6. This Policy applies in conjunction with other notices, contractual terms and consent terms (if any) that apply in relation to Our collection, storage, use, disclosure and/or processing process Your personal data and is not intended to supersede those notices, contractual terms and consent terms, unless otherwise expressly stated by Us.
1.7. This Policy applies to all users of the Website.
2. PERSONAL DATA WE COLLECT FROM YOU
2.1. Personal data means information in the form of symbols, letters, numbers, images, sounds, or the like in an electronic medium that pertains to a specific person or identifies that person. specifically.
2.2. During your use of the Website, We may collect your personal data as follows:
a) Identifiable data, such as name, gender, profile picture, and date of birth.
b) Contact data, such as billing address, delivery address, email address and phone number.
c) Biometric data, such as voice recordings when You use Our voice search function, and other facial and physical characteristics and your own voice and/or other people included in Your video when you upload it.
d) Account data, such as bank account details, account statements, credit card information and payment information (these account data may be collected directly by relevant parties’ link and/or third-party payment service provider linked and integrated on the Website).
e) Transaction data, such as order and payment information, and other product information related to you.
f) Technical data, such as Your Internet protocol (IP) address, Your login data, browser type and version, time zone setting and location, types and versions of additional software browser plug-ins, operating system and Website, international mobile device identity, device identifier, IMEI, MAC address, cookies (if applicable) and other information and technology different on the device You use to access the Website;
g) Profile data, such as Your username and password, orders related to you, Your interests, preferences, reflections and survey responses.
h) Usage Data, such as information about how You use the Website, view products or view any content on the Website, including time spent on the Website, items and data searched on Website, including the number of visits and dates, as well as the websites You visited before accessing the Website and other similar statistics.
i) Location data, such as when You capture and share Your location with Us in the form of a photo or video and post that content to the Website.
j) Marketing and communications data, such as Your preferences for receiving marketing and promotional information from Us and Our third parties and Your communication preferences and Your chat, email and call history on the Website or with third party customer service providers; and
Additional information We may require you to provide documents for identification verification (such as copies of identification documents such as passports, identity cards, citizen identification cards issued by authorities). level) or if We believe you are in breach of Our Policies or General Trading Conditions.
2.3. During your use of the Website, we may receive your personal data in the following cases:
a) When You access the Website (both versions on mobile phones and on computers or similar electronic devices);
b) When You create an account on the Website (as a Customer/User);
c) When You register to use, or request to use, any service provided on the Website.
d) When You make an order transaction for goods and products that We provide on the Website.
e) When You activate or use payment-related functions available on the Website or provided by third-party service providers linked or integrated on the Website.
f) When You record any user-generated content and post it to the Website.
g) When You use the chat function on the Website (if any);
h) When You subscribe to Our publications or marketing tools.
i) When You participate in a contest, promotion or survey organized by Us on the Website.
j) When You participate in any of Our activities or campaigns on the Website.
k) When You log into your account on the Website or interact with Us through another service or application, such as Facebook or Google that is linked to the Website.
l) When any other user of the Website posts any comments on the content You have uploaded on the Website or when You post any comments on the content of another user uploaded to the Website.
m) When a third party makes a complaint against You or the content You have posted on the Website.
n) When You interact with Us directly, including when You interact with Our outsourced customer service agents (if any).
2.4. We may collect personal data from You, third parties (including but not limited to agents, suppliers, contractors, partners and any other person providing services to Us). We are entities that collect Your personal information and/or perform functions on Our behalf or with whom We work, including but not limited to payment service providers. , government data sources, financial service providers credit institutions, partners providing distribution services, delivery services, marketing and other services), Our affiliates or that data may be collected automatically when You use the Website, as described in this section. See also Section 11.3 below regarding computer data collection.
2.5. Where We collect personal data through third parties and/or Our affiliates, we will only collect Your personal data where permitted by law or in connection with purposes for which Our third parties and/or affiliates have performed, for the purposes of Our collaboration with third parties and/or affiliates or for authentication or verification requirements. identification. During Your use of the Website, you confirm that You have consented (whether with Us, third parties or Our affiliates) to the transfer of Your personal data from third parties and/ or Our affiliates for the purposes set out in this Policy.
2.6. You must submit personal data that is accurate and not misleading, and You must update and inform Us of any changes to the personal data You have provided to Us. We will have the right to request documents and carry out necessary checks to verify personal data provided by You as part of Our user verification process or as required by law.
2.7. We will only be able to collect certain categories of personal data if You voluntarily provide that personal data to Us or as otherwise provided under this Policy. If You choose not to provide Your personal data to Us or subsequently withdraw Your consent to Our use of Your personal data, we may not be able to provide You with certain features or functions on the Website.
2.8. If You provide personal data of any third party to Us, you represent and warrant that You have the consent, license and permission from that third party to share and transfer their personal data to Us, and for Us to collect, store, use and disclose that data in accordance with this Policy.
2.9. If You register as a user on Our Website using Your social network account or link an account on the Website with Your social network account, we may access personal data about You without You have voluntarily provided such social networking service provider in accordance with that service provider's policies and We will manage Your personal data in accordance with this Policy.
3. PURPOSE OF PERSONAL DATA COLLECTION
Personal data that We collect (as set out in section 2 above) from You or through third parties may be used by Us for the following purposes:
a) Processing Your Order
• To process Orders that You make through the Website.
• We may transfer Your information to a third party (for example, shipping service providers, payment affiliates on the Website) or competent authorities to process Orders for You.
• To update You on the processing status of Orders.
• To provide customer support services for Your Orders; and
• To verify and execute payment transactions (including any bank transfers, cash payments) related to Your payments. To verify and fulfill such payment transactions, payment information, which may include personal data, will be transferred to third parties, such as Our payment service providers.
b) Perform transactions on the Website
• To assist you in accessing the Website.
• To manage your registered account on the Website.
• To display Your name, username or profile on the Website (including views You make);
• To support the use of mini-apps available on the Website (if any);
• To respond to Your inquiries, feedback, complaints or disputes, whether directly or through Our third-party service providers.
• To display on the scoreboard on the Website in connection with campaigns, mobile games or any other activities (if any);
• To support the integration of third-party loyalty programs with the Website.
c) Marketing and advertising
• To provide You with information that We think you may find useful or that You have requested from Us (provided You have chosen to receive such information);
• Send You marketing or promotional information about our products and services on the Website from time to time (provided You have chosen to receive such information);
• To help Us with marketing and advertising; and
• To promote products and use information You provide to Us, such as user-generated content (including video content) that You choose to post or broadcast on our Website and will be accessible on the Internet and may be shared by the public (whose access and sharing activities are not under Our control), as part of advertising campaigns and Our marketing to promote the Website and products offered on Website.
d) Legal and operational purposes
• To identify You in connection with fraud detection purposes.
• Compare information and verify with third parties to ensure that the information is accurate.
• To handle any complaints, feedback, law enforcement actions and takedown requests with respect to any content You have uploaded to the Website.
• For statistics and research for internal and legal reporting requirements and/or record keeping requirements.
• Store, store on the server, back up Your personal data;
• To prevent or investigate any actual or suspected breach of our General Trading Conditions and policies, fraud, illegal activity, omissions or conduct wrongdoing, whether in relation to Your use of Our Website or any other matter arising out of Your relationship with Us;
• To carry out due diligence checks.
• To comply with legal and regulatory requirements (including, where applicable, displaying Your name, contact information and company information), including any law enforcement requests any law in connection with any legal proceedings or where We consider it necessary; and
• Where necessary, to prevent a threat to life, health or safety.
e) Analysis, research, business operations and development
• To understand Your user experience of the Website.
• To improve the layout or content of the pages of the Website and customize such layout or content for users.
• To identify visitors on the Website
• Conduct Our surveys, including conducting research on user demographics and behavior.
• To improve Our current technology (e.g., voice recognition technology, etc.) through mechanical technology and other means.
• To collect additional attributes related to You based on personal data provided by You (whether to Us or a third party), in order to provide You with more targeted and/or relevant information more relevant.
• To conduct data analysis, testing and research, monitor and analyze usage and activity trends.
• To develop and upgrade our products and services; and
• To understand Customers better.
f) Other issues
• Any other purpose agreed to by You; and
• To conduct automated decision-making processes in accordance with any of the above purposes.
4. SCOPE OF INFORMATION USE AND HOW TO COLLECT, CONTROL AND PROCESS YOUR PERSONAL DATA
4.1. The personal data that We collect will be used within Vietnam or transferred abroad to serve the purposes described in this Policy.
4.2. Your personal data will be collected, controlled and/or processed by Us through the Website, mobile applications, information on contracts or related documents and materials.
In addition, We may receive Your personal data from member units, partners, and other service providers when You agree to provide personal information to Us or from administrative agencies. public and government organizations.
5. PERSONAL DATA RETENTION PERIOD
5.1. We will only retain Your personal data as permitted by law, or in relation to the purposes for which it was collected.
5.2. We will stop holding Your personal data or remove the means by which the data can be linked to You, as soon as there is a reasonable reason to believe that such retention no longer serves the purposes for which it is intended. Personal data is collected and is no longer required for any legal or business purposes.
5.3. Without prejudice to the other terms and conditions provided herein, Your personal data will be stored until You request deletion of the personal data.
6. PEOPLE OR ORGANIZATIONS THAT MAY HAVE ACCESS TO YOUR PERSONAL DATA
6.1. In Vietnam, the legal entity controlling your personal data is We, Tuistay Company Limited - the owner of the Website.
6.2. We may share (or allow the sharing of) Your personal data and/or transfer Your personal data to third parties and/or Our affiliates for their use. mentioned in this Policy. Third parties and affiliates may be present within or outside Vietnam, including but not limited to: service providers and their related companies (e.g. agents, distributors, etc.). contractors and partners in areas such as payment services, shipping and delivery services, marketing, data analysis or customer survey research, social media, customer service, installation services installation, information technology and, web hosting services).
6.3. When disclosing Your personal data to third parties, We ensure that those third parties and Our affiliates will secure Your personal data from access, collection, unauthorized use, disclosure, data processing or similar risks and only retain Your personal data for the period necessary to achieve the purposes mentioned above.
6.4. We may also share personal data in connection with any purchase, merger or acquisition of Our business, provided that We meet the legal requirements to protect personal data when We disclose Your personal data.
6.5. We may transfer or permit the transfer of your personal data outside of Vietnam for any of the purposes set out in this Policy. However, We commit to comply with applicable laws when transferring or allowing any of Your personal data to be transferred outside the territory of Vietnam.
6.6. We may share Your personal data with our third-party service providers or affiliates (for example, payment service providers) to enable them to provide services to You outside services used by You on the Website. Your consent and use of the services of third-party service providers or Our affiliates will be subject to the terms and conditions agreed between You and the third party service provider or our affiliates. Our affiliates. When you agree to provide services from the supplier Our third party service providers or affiliates, the collection, use, disclosure, storage, transfer and processing of Your personal data (including Your personal data and any personal data We disclose any data to third party service providers or affiliates) will be subject to the applicable privacy policy/personal data protection policy of the third party service provider or affiliate. As part of our agreement, these entities will be the data controllers You have provided. You agree that any questions or complaints relating to Your consent to and use of the services of Our third party service providers or affiliates will be directed to the third party service providers themselves. or that affiliated party.
7. ADDRESS OF THE INFORMATION COLLECTION AND MANAGEMENT UNIT, INCLUDING HOW USERS CAN CONTACT USERS ABOUT PERSONAL DATA COLLECTION AND PROCESSING ACTIVITIES
If You have any queries or complaints about this Policy or how We process Your personal data, please contact Us via Our live chat function on the Website or according to the following contact information:
TUISTAY CO, LIMITED
Address: 28 Hung Thai, Tan Phong Ward, District 7, City. Ho Chi Minh, Vietnam
Contact email: partners@movemee.vn
Hotline: 077 506 8828
8. METHODS AND TOOLS FOR USERS TO ACCESS AND EDIT PERSONAL DATA ON THE WEBSITE
8.1. In order to continue to use the Website and to provide goods to You, it is required that the personal data You provide to Us must be accurate and complete. It is Your responsibility to notify Us of changes to Your personal data, or in the event You believe that the personal data We collect about You is inaccurate, incomplete, causes misunderstood or not updated.
8.2. You can update your personal data at any time by accessing your account on the Website.
8.3. We take steps to share updates to Your personal data with third parties and Our affiliates where Your personal data remains necessary for the purposes set out above.
8.4. You can request information about Your personal data that We have collected or inquire about the ways in which Your personal data may have been used, disclosed, stored or processed by Us. How to contact Us. You may also request correction of any errors or omissions in Your personal data that We have collected in the same manner. To assist in processing Your request, We may need to ask You to provide additional information about Your request. Where permitted by law, We may refuse to comply with Your modification requests if these requests are difficult or unreasonable.
8.5. Where permitted by applicable data protection legislation, We reserve the right to charge a reasonable administrative fee for the retrieval of Your personal data records. In this case, We will inform You of the fee before processing Your request.
9. COMMITMENT TO SECURITY OF PERSONAL INFORMATION
9.1. To protect your personal data from legal violations such as access, collection, use, disclosure, processing, copying, modification, arrangement, loss, misuse, editing without Your permission or similar risks, We have put in place appropriate administrative measures, practical handling measures and technical measures as follows:
a) Limit access to personal data to individuals who request access.
b) Maintain technology products to prevent unauthorized access to computers.
c) Comply with PCI DSS and GDPR information security standards to ensure encryption of Your personal data; and/or /
d) Implement other security measures as required by current law.
9.2. However, You should understand that no method of transmission over the Internet or method of electronic storage is absolutely secure. Although security cannot be absolutely guaranteed, We strive to protect the security of Your information and continually review and upgrade Our information security measures.
9.3. The Website may contain links to other websites operated by other parties, such as our business affiliates or payment gateways. We are not responsible for the privacy practices of websites operated by these parties. You should carefully check the applicable privacy policies of those websites to determine how they will handle the information they collect from You.
10. MECHANISM FOR RECEIVING AND RESOLVING USER COMPLAINTS REGARDING PERSONAL DATA BEING USED FOR WRONG PURPOSE OR BEYOND THE NOTIFIED SCOPE
10.1. If You suspect that Your personal data has been used for the purpose of collection or the scope of use that We have announced in this Policy, You can submit a question or complaint via the chat function. online on our Website or according to our contact information listed in Section 7.
10.2. Our Data Protection Officer will receive Your complaints and depending on the nature and extent of Your query or complaint, We will take specific measures to resolve the query or complaint. Your complaint.
11. OTHER TERMS
11.1. Withdraw consent to further use, disclosure, storage and/or processing of personal data:
a) You can notify the withdrawal of Your consent to Our continued use, disclosure, storage and/or processing of Your personal data by contacting Us at communications in Section 7, subject to the conditions and/or limitations imposed by applicable law or regulation We will consider complying with Your request.
b) Please note that if You withdraw Your consent to Us using, disclosing, storing or processing Your personal data for the purposes and in the manner as set out above or exercise Your other rights under applicable law, We may not continue to grant You access and use of the Website or perform any contract that We have entered into with You. and We will not be responsible in this case. Our legal rights and remedies are expressly reserved in this case.
c) You can unsubscribe from receiving marketing information at any time by sending a request to Us using the contact methods in Section 7 or by using the unsubscribe function in the document electronic marketing. We may use Your contact information to send newsletter updates from Us and from Our affiliated companies.
11.2. Users under 15 (fifteen) years old:
a) We do not provide services to subjects under 15 (fifteen) years of age, nor do we intend to grant the right to use the Website to subjects under 15 (fifteen) years of age. We do not knowingly collect any personal data relating to this subject.
b) You hereby confirm and warrant that You are at least 15 (fifteen) years of age and that You are capable of understanding and accepting the terms of this Policy. If You are under 15 (fifteen) years old, You may only use Our Website with the participation and supervision of a parent or legal guardian.
c) As a parent or legal guardian, please do not allow subjects under your guardianship under 15 (fifteen) years of age to send personal data to Us. In case such personal data of a subject under 15 (fifteen) years old is disclosed to Us, You - the legal guardian of this subject, hereby consent to the processing of personal data of a subject under 15 (fifteen) years of age, accepts and agrees to be bound by this Policy and to be responsible for the actions of that subject.
d) We will not be responsible for any unauthorized use of features on the Website by yourself, another user acting on Your behalf or any unauthorized user. It is your responsibility to make decisions that reflect your full knowledge regarding the use of features on the Website and to take necessary steps to prevent any unauthorized use of features on the Website.
11.3. Device Data Collection:
a) We or our authorized service providers may use cookies, web beacons and similar technologies in connection with Your use of the Services or access to the Website.
b) When You access the Website through your computer, mobile device, or any other device with an Internet connection, our servers will automatically record the data that Your browser sends whenever when You access the Website, such as technical data and usage data set out in section 2.2 above.
c) This data is collected for analysis and evaluation to help Us improve the Website and the services and products We offer on the Website, as well as help us personalize content to suit your needs. Your priorities faster. Data is also collected to make features on the Website more convenient and useful to You, and to provide more relevant advertising related to the products, services and features of the market for You. Friend.
d) Cookies are small text files (usually consisting of letters and numbers) that are placed in the memory of Your browser or device when You visit the Website or view a message. They allow us to recognize a specific device or browser. Web beacons are small graphic images that may be included on Our Website. They allow Us to count users who have viewed/visited the Website so that We can better understand Your interests and priorities.
e) You can manage and delete cookies through your browser or settings on your device. However, certain cookies are required to enable basic features (such as adding items to Your shopping cart), so please note that changing and deleting cookies may affects the features available on the Website.
This personal data protection policy applies from Jan 09th 2025.