Please read the following terms carefully before using the services on the www.movemee.vn website ("Website"). By accessing the Website and making transactions on the Website, you acknowledge that you have read, understood and are bound by all the contents specified in these General Terms of Transaction, thereby constituting a legal agreement between you and us – TUISTAY CO., LTD. the owner, operator and manager of the Website. If you do not agree with any of the contents of these General Terms & Conditions, please do not access or use the services on the Website.
We reserve the right to amend part or all of the content of these General Terms & Conditions as well as the guidelines, notices, regulations and operating policies posted on the Website at any time after prior notice in accordance with the law and you are deemed to have known and be bound by any changes Thus, since the notice of changes and supplements is posted on the Website and you continue to trade and operate on the Website.
1. Basic principles
1.1. Movemee.vn is a website that allows you to search for apartments, serviced apartments, villas, etc. everywhere. You can find and book accommodation that suits your needs and can pay directly on our Website. We will then send you a confirmation of your booking (including details of the apartment and the amount you need to pay/have paid for the stay) and inform you of the details of where you will be staying via the email you have registered on the Website.
1.2. For any suspicious actions on the website, we reserve the right to terminate your account on the Website or reject your access to any promotions on the Website.
1.3. In some cases, We may cancel or reject your transactions on the Website for unexpected errors regardless of the origin of the errors. The refund of the amount you have paid will be deposited to your account according to the "Booking - Cancellation - Warranty Policy" posted on the Website.
1.4. We do not make any representations and should not be construed as making any recommendations or suggestions about the level of quality of services or ratings of the services listed on the Website.
1.5. You agree:
- carry out activities related to the honest and lawful use of the Website; and
- ensure that any information or data posted or created by you on the Website or in connection with a transaction on the Website is accurate and that you agree to take full responsibility for such information and data.
1.6. You agree and undertake NOT:
- impersonate any person or entity or falsely or misrepresent your relationship with any person or entity;
- use the Website for illegal purposes; unreasonable, deceptive, threatening, illegal information exploration, sabotage, creating and distributing viruses that damage the system, configuration, transmission of information of the Website or purchase goods on the Website for the purpose of speculation, market manipulation to create orders, etc. offering counterfeit goods, including for judging market demand;
- deliberately gain unauthorized access to or interfere with or disrupt computer systems or network systems connected to the Website;
- posting, advertising or transmitting through the Website any content or material that violates the law or is contrary to the fine customs, ethics and culture of Vietnam;
- interfere with the use of the Website by others;
- use or post any software or materials, in any manner where you have reason to suspect that such software or materials contain viruses, destructive elements, malicious code or other harmful components that may impair or damage data on the Website or damage or interfere with another user's computer or mobile device or the Website;
- use the Website not in accordance with the permitted use policies of any connected computer network, any Internet usage standards and any applicable legal provisions;
- change, modify, copy, disseminate, distribute, provide and create similar tools to a third party without our consent; and
- actions that cause disrepute of Us and/or the Website in any form.
2. Your obligations, representations and warranties
- When performing operations and transactions on the Website, you declare and warrant to Us that: you are at least 15 years old (or other age that reaches the age of majority in your country and territory) and have full civil act capacity to perform transactions (or be legally guardian, your parents give permission to do so);
- The Payment Method that you are using on the Website is your own or you are authorized to use this.
- The payment details and information that you provide to Us when making transactions on the Website are completely accurate;
- You will not sub-contract any Products placed through Our Website without our consent.
- You are not subject to any international sanctions or restrictions;
- You also undertake to provide true and accurate email, postal and/or other contact details to Us through the Website and acknowledge that We may use these details to communicate with you in case of necessity in connection with your transaction or other use of the Website. Website.
- You agree to comply with all guidelines, notices, operating rules, policies and instructions related to transactions through the Website, as well as any amendments and adjustments to the above regulations issued by Us from time to time.
3. The price of services on the Website will include the following fees
- "Service Fee" means the fee that you must pay when booking the services provided on the Website. The service fee that the customer has paid will not be refunded under any circumstances, except in case of specific provisions in the policies, rules, regulations, and content displayed on the Website. This is a fee used by us in providing human resources and improving professional knowledge, in order to meet and accompany your needs and desires.
- "Utility fee" is a fee that customers must pay when using utilities at their place. This fee includes: electricity, water, laundry, parking, etc .... Unless stated included in the service fee.
We always endeavour to ensure the accuracy of all price information displayed for each service, however there may be some errors or omissions from time to time due to objective factors. If a price error is detected, the system will automatically cancel the booking request and notify via email / message that has been registered with the website.
The service Fee will not be refunded in any case if it is not clearly specified in the policies and regulations on the Website. For refunds, we will refund you according to the "Booking - Cancellation - Warranty Policy" posted on the Website.
4. Promotions
The website may have periods of application of promotions such as: gift certificates, discounts, promotional codes. Unless otherwise expressly stated on the Website, each promotion cannot be combined with other promotions and/or loyalty programs.
Promotions will be posted on the Website, and may be amended by Us from time to time. Promotions cannot be redeemed, exchanged or refunded with cash, credit, or other products, except as expressly stated in the terms and conditions of the promotion. Some Promotions may only be available for use in certain regions or for residents in certain areas, may exclude certain services, and may require you to be subject to additional terms and conditions specific to the promotion. The promotional value will be clearly shown in the confirmation section before you make a payment to Us.
We reserve the right to suspend/suspend any promotion for any reason. In the event of a dispute related to a promotion, the final decision shall be made by Us.
5. Intellectual Property Rights
5.1. Ownership: We, our licensors or our service providers own, license and control all intellectual property assets on the Website (including but not limited to: domain names, trademarks, logos, trade names, images, videos) and all materials, information posted and provided on the Website. We reserve rights to our intellectual property to the fullest extent permitted by law.
5.2 Restrictions on Use: No content on the Website, or any material on the Website may be remade, redesigned, disassembled, altered, distributed, republished, redisplayed, broadcast, copied, modeled, transferred or retransmitted in any manner or by any means or stored in an information system or installed on any server system, system or device without the prior written permission of Us or the relevant copyright holder. Subject to Section 5.3 below, you are only permitted by Us to download, print or use the material on the Website for your personal and non-commercial use, provided that you do not modify the content of the material and that We or the relevant copyright holders retain all copyright and owner's notices in the documents posted on the Website.
5.3 Trademarks: Nothing on the Website and in these General Terms of Trade shall be construed as granting, whether express or implied, implied or construed in any other way that you have the right to use any license or have the right to use (including in the form of meta tags or links to another website) any trademarks displayed on the Website without the written permission of Us or any other owner.
6. Limitation of Liability Statement
6.1. We are also not responsible for any costs associated with your network provider. They may charge you a fee for using their connection services to access and use the Website. We are not responsible for the availability and quality of your telecommunications reception when accessing or using the Website.
6.2. We reserve the right to correct any errors or inaccuracies on our Website, including but not limited to errors in descriptions, prices, availability, images, features, reviews and ratings.
7. User Accounts on the Website
7.1. During the use of the Website, we may ask you to create a user account on the Website and/or ask you to provide personal data to provide services if you do not create a user account on the Website. For each user account, the username and password can:
- established and issued to you by Us; or
- established by you and accepted by Us in our sole discretion regarding the use and/or access to the Website. We reserve the right, at any time, to require you to update your personal data or immediately cancel the validity of your user account and will not be liable for any losses suffered by you or caused by you or for any reason related to the request or cancellation Ours. You agree to change your password from time to time and to keep the username and password of your user account confidential, as well as the security of your user account, and to be solely responsible for the disclosure or use of your user account (whether or not such use is authorized). You must notify Us immediately if you know or have reason to suspect that the security of your username and/or password has been compromised or that your username and/or password has been used unauthorised
- you may receive promotional emails, SMS text messages and/or in-app messages or notifications from us in a manner consistent with our policies and applicable laws. In the event that you do not wish to continue receiving such notifications, you have the right to opt-out by unsubscribing from receiving notifications in the settings section of the email.
7.2. Purpose of use/access to the Website: you agree and acknowledge that the use of and/or access to the Website and any information, data or communications generated from your user account shall be deemed to be, as the case may be:
- you access and use the Website on your own; or
- you duly post, transmit and disclose information, data or communications. You will be bound by accessing and/or using the Website from your user account (whether or not such access or use of the Website is authorized by you) and We have the right (but not the obligation) to act, respond to or hold you solely responsible for the actions posted, deliver and publish information, data or communications as if these actions were performed by you. You will indemnify Us for any and all losses if there are any losses incurred in connection with the use of your user account.
8. Termination of user accounts and access to the Website
8.1. Termination by Us: We reserve the right to suspend or terminate your access to the Website or use any feature on the Website or delete your user account in the following circumstances:
- You violate the provisions of these General Terms of Transaction, or the terms and policies publicly posted on the Website;
- We do so as required by law, or as required by a competent authority, or by a court order;
- We have grounds to believe that your conduct has caused harm or loss to other users or third parties – for example, attacking, phishing, harassing, spamming, deceiving others, or copying content that does not belong to you;
- in case there are grounds to prove that the information you provide to Us is inaccurate, false, incomplete or violates the laws or customs of Vietnam;
- you have behaviors that affect our business activities on the Website;
- You have been convicted or are serving a sentence, in case you continue to operate that may cause the Website legal liability, have fraudulent activities, forge fraud, cause market disturbances, cause disunity to other users of the Website, and activities that violate the current laws of Vietnam.
8.2. Termination by you: you have the full right to stop accessing and using the Website at your will. You can stop using the Website by deactivating your user account, stopping access to the Website at any time. Booking requests that were confirmed by you prior to the termination of the user account will continue to be valid, unless otherwise agreed between you and us.
9. Reservation and Confirmation Requirements
9.1. You can submit a Booking Request by selecting the apartment you wish to stay in on the Website. You are responsible for ensuring the accuracy of the information you provide in your booking request.
In order to ensure fairness and protect the interests of all customers, We reserve the right to refuse booking requests in the following circumstances (but not limited to):
- Booking requirements for the purpose of violating the law, unethical, and fine customs of Vietnam.
- If you do not comply with any of Our regulations and policies posted on the Website, We reserve the right to refuse your booking request as well as suspend or terminate your user account permanently without prior notice.
9.2. Non-cancellable or unconditionally cancelled reservations:
- All booking requests will be considered irrevocable and unconditional when initiated by you through the Website and confirmed by Us. We reserve the right to process booking request(s) submitted by you through the Website without any further confirmation from you and without further notice to you. In certain circumstances as stated in the General Conditions of Transaction (if any), you have the right to request cancellation of your booking request, however, without prejudice to the foregoing, We will be the final party to decide whether or not to fulfil your cancellation request.
- Depending on the conditions of the apartment and the time you submit your cancellation request, if we agree to your cancellation request, we may withhold part or all of the amount you have paid to reimburse any costs incurred in connection with the cancellation.
9.3. Change the information of the booking request: In case you need to change the transaction information of the confirmed booking request, please contact our hotline for support.
10. Consequences due to errors in entering incorrect information on the Website
10.1. You are responsible for providing full and accurate information when participating in transactions on the Website. In the event that you enter the wrong information when logging in and/or when making a payment or any other information that results in the transaction not being able to be carried out and/or the transaction is interrupted, We reserve the right to refuse to perform the transaction without being liable for the cancellation of the reservation request.
10.2. In the event that you contact Us or We contact you to confirm your booking request for any reason whatsoever (including but not limited to, high-value booking requests, fraudulent or fraudulent booking requests), if you are unable to accurately respond and/or verify the required information in accordance with the We reserve the right to cancel the reservation in this case.
11. General Terms
11.1. Right to Indemnification: Except as otherwise provided in these General Trading Conditions, Our rights and claims under these General Trading Conditions shall be cumulative and shall not affect and add to any of Our other rights or claims as provided by law. The failure of Us to exercise any right or claim under these General Conditions of Deal, or by law (except as expressly provided in these General Conditions of Sale or by law as applicable) shall not be deemed to impede or prevent Us from exercising any other right or remedy under the law.
11.2. No Waiver: Our failure to exercise any of the rights set out in these General Trading Conditions shall not be deemed to be a waiver of our right to exercise such terms and such non-performance shall not affect our right to enforce the General Trading Conditions in the future. We still reserve the right to exercise our rights and claims in any event where you breach these General Conditions of Deal.
11.3. Severability: If any provision of the General Conditions of Trading is held to be unlawful, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these General Conditions of Trading and the remainder of the provisions affected in the Trading Conditions this general continues to be in effect; and in effect as if illegal, invalid or unenforceable content had been removed from these General Conditions of Deal.
11.4. Governing Law and Dispute Resolution: The use of the Website and these General Terms of Transaction shall be governed and interpreted in accordance with the laws of Vietnam. Any dispute arising out of or in connection with these General Terms of Trading, including the existence, validity, interpretation, performance, breach or termination of these General Conditions of Trading; or any dispute related to non-contractual obligations arising out of or in connection with these General Terms of Transaction, such dispute shall be brought to trial and finally resolved by a competent Court in Ho Chi Minh City.
11.5. Correction of Errors: Any typographical, clerical, or other errors or omissions in any approvals, invoices or other documents on our part shall be subject to correction by Us without giving rise to any new liability to Us.
11.6. Binding and Synchronization: You acknowledge and agree that any archived materials (including documents of any telephone conversations relating to the Website, if any) maintained by Us or Our service providers in connection with the Website and the provision of services on the Website shall be the basis of validity binding and conclusive evidence of any information and/or data transferred between Us and you. You hereby agree that all such materials may be treated as evidence and that you will not contest or dispute the admissibility, reliability, accuracy or authenticity of such materials solely by reason of their electronic form or extracted from a computer system and you waive any of its rights, if any, to object accordingly.
11.7. Subcontracting and Designation: We reserve the right to appoint or assign subcontractors to perform any part of Our work in relation to the Website and the provision of services on the Website. We reserve the right to employ any service provider, subcontractor and/or authorized agent on such terms and conditions as We deem appropriate.
11.8. Assignment: You may not assign your rights and obligations under these General Terms of Trade without our prior written consent. We reserve the right to assign our rights and obligations under these General Conditions of Trading to any third party.
11.9. Force Majeure: We shall not be liable for any non-performance, error, interruption or delay in the performance of our obligations under these General Conditions of Trading (or any part thereof) or any inaccuracies, unreliability or inappropriateness on the Website if this is due to, in whole or in part, directly or indirectly arising from an event or error beyond Our reasonable control.
Effective from 15 Jan 2025.