1. PAYMENT METHODS
1.1. After your booking request has been confirmed by us, all booking requests require a deposit or full payment of the service price (depending on the conditions and policies of each accommodation). for Us. We have the right to cancel your booking request if We do not receive the deposit payment or service price for that booking request within the payment deadline notified to you by Us on the Website when You submit a booking request.
1.2. You can make payment for booking requests that have been confirmed by us using one of the following payment methods: (i) payment by bank transfer; or (ii) pay by bank card.
1.3 You agree that you must comply with the user agreement applicable to the payment method you have chosen in accordance with the policies of third party payment service providers.
2. PAY SAFELY
2.1 All of your information transacted on the Website via credit card or bank card or other electronic payment gateways is kept confidential with encryption. Besides, when making online payment, please note the following details"
(a) Only pay on websites and applications that have certificates of safety and card system security.
(b) Absolutely do not let others borrow your credit card or bank card to make payments on the Website; In case of an unexpected transaction, please notify us immediately so that we can provide timely support.
(c) Check your credit cards and bank cards regularly to ensure all card transactions are within your control.
3. MAKE PAYMENT TRANSACTIONS AT THE WEBSITE
The transaction process on your website will basically be carried out in the following order (note: the interfaces and images below (if any) are for illustration purposes only and this interface is subject to change at each time):
3.1. For “Apartment” or “Villa” booking request:
3.1.1. Method 1: Pay by bank transfer
(a) Step 1: You find out information about services on the Website.
(b) Step 2: You choose the desired service on the Website, select information about check-in and check-out times and click "Book".
(c) Step 3: You continue to provide the requested reservation information on the Website (such as reservation information, guest information, special requests...) and check the information again. room information, check-in and check-out dates; Then check the box "I agree with the General Trading Conditions, User Personal Data Protection Policy and other policies posted on the Website" and click "Request a reservation".
(d) Step 4: Please check all reservation information. If the reservation information is correct, choose to pay by "Bank transfer". The website will display our payment receiving account information. Please transfer money according to this information, then click "Pay". The website will display a notification interface about your reservation information (with "Booking Confirmation Number").
(e) Step 5: The system will change the status to "Processing", We will check your payment transaction within a maximum of 02 working days and send a booking confirmation via email to you. provided by the customer. You can also check your reservation information in the "My Reservations" section.
Note: For monthly booking requests:
For bookings with a stay longer than 1 month, you can choose to pay once or pay multiple times in stages (specified on the payment page).
3.1.2. Method 2: Pay by bank card
(a) Step 1: You find out information about services on the Website.
(b) Step 2: You choose the desired service on the Website, select information about check-in and check-out times and click "Book".
(c) Step 3: You continue to provide the requested reservation information on the Website (such as reservation information, guest information, special requests...) and check the information again. room information, check-in and check-out dates; Then check the box "I agree with the General Trading Conditions, User Personal Data Protection Policy and other policies posted on the Website" and click "Request a reservation".
(d) Step 4: Please review all booking information. If the booking information is correct, choose to pay by "Pay via card", then click "Pay". The website will display the payment gateway interface for you to enter information about the card number, cardholder.
(e) Step 5: Please enter all information in the payment gateway interface, then click "Next". Entering the card number in step 5 is only for card authentication purposes. The card will not be charged until the booking is successfully confirmed via email by the website.
(f) Step 6: The system will change the status to “Processing”, We will contact the Apartment / Villa based on the submitted request and check the availability and price for the requested period. bridge. The website will send an email confirming the status of the Reservation, including price and payment link. You have 48 hours to pay after receiving the email from the website.
The transaction will automatically cancel if the payment is overdue.
You can also check your reservation information in the "My Reservations" section.
Note: For monthly booking requests:
For bookings with a stay longer than 1 month, you can choose to pay once or pay multiple times in stages (specified on the payment page).
3.2. For requests to book “À la carte ” services
(a) Step 1: You select "À la carte " Section on the Website and find out information about services.
(b) Step 2: You select the desired service, the website switches to the next interface with service information, select "Request".
(c) Step 3: You continue to provide the requested details on the Website; Then, click “Request Service”.
(d) Step 4: Website will display through the processing interface. We will check your request and return the information via email or phone number you provided. Payment will be made after We verify and process your service request.
3.2.1. Payment by bank transfer
(a) Step 1: You find out information about services on the Website.
(b) Step 2: You select the desired service on the Website, select information about the type of service, date/time to use the service, and desired location to use the service.
(c) Step 3: You continue to provide the requested information on the Website (such as reservation information, detailed information about the requested service, special requests...) and check Leave room information, check-in and check-out dates; Then check the box "I agree with the General Trading Conditions, User Personal Data Protection Policy and other policies posted on the Website" and click "Request To Book".
(d) Step 4: The system will change the status to "Processing", We will check your payment transaction within a maximum of 02 working days and send a confirmation of service booking, including Company account number via email that you provided. You can also check your reservation information in the "My Bookings" section.
The website will notify you via email of the payment deadline for the requested Service. The transaction will automatically cancel if the payment is overdue.